Responsible Gaming at kiriya
kiriya believes gambling should be fun, controlled, and never harmful. This page explains the tools, policies, and support resources we provide to help every player in Bangladesh stay in control.
Our Commitment to Safe Play
At kiriya, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh, whether you enjoy cricket betting during the BPL season, spinning the reels on slots, or playing live casino games.
We understand that for a small number of players, gambling can become problematic. Problem gambling affects not just the individual but also their family and community. kiriya takes this seriously, which is why we have built a comprehensive suite of responsible gaming tools directly into the platform — and why our English-language support team is available around the clock to assist any player who feels their gambling is getting out of hand.
This page outlines the safeguards kiriya has in place, the self-management tools available to you, the warning signs of problem gambling to watch for, and exactly how to reach our support team if you need help. We encourage every kiriya player to read this page carefully and to use the tools described here proactively, not just reactively.
Player Protection Tools
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your kiriya account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the higher limit activates, giving you time to reconsider. There is no waiting period to decrease a limit — reductions apply instantly.
Session Time Limits
kiriya allows you to set a maximum session duration for each login. When your session time is reached, you will receive a clear on-screen reminder. You can choose to continue or log out. You can also enable mandatory session breaks — for example, a 30-minute break after every 2 hours of play — to help you maintain a healthy rhythm.
Reality Checks
Enable reality check notifications in your account settings and kiriya will display a pop-up at your chosen interval — every 30, 60, or 90 minutes — showing you your total session time, net win/loss for the session, and total amount wagered. This gives you a clear, factual picture of your play at regular intervals rather than letting time pass unnoticed.
Time-Out / Cool-Off Period
If you feel you need a short break from gambling, you can activate a time-out on your kiriya account. Time-outs are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. Time-outs cannot be reversed early, so please use them intentionally.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need to stop gambling entirely. You can request self-exclusion for a minimum period of 6 months, up to a permanent exclusion with no end date. Once active, your kiriya account will be closed, any pending bonuses forfeited, and you will not be able to reopen the account until the exclusion period has fully expired. To initiate self-exclusion, contact our support team via live chat.
Loss Limits
In addition to deposit limits, kiriya offers loss limits — a cap on the total net loss you are willing to accept over a defined period. Once your loss limit is reached, you will be automatically logged out for the remainder of that period. Like deposit limits, loss limit decreases apply immediately while increases require a 7-day review period.
Quick-Access Safety Settings
All of the following tools can be activated directly from your kiriya account settings panel or by contacting our 24/7 support team via live chat.
Daily Deposit Cap
Set the maximum you can deposit in any single calendar day. Applies from midnight Bangladesh Standard Time (BST, UTC+6).
Weekly Loss Limit
Cap your total net loss across any rolling 7-day window. When reached, play is paused until the window resets.
Session Reminders
Receive an on-screen alert every 30, 60, or 90 minutes showing your play time and session balance.
Instant Time-Out
Pause your account for up to 30 days with one tap. No reversal available — the break is protected.
Promo Opt-Out
Opt out of all bonus offers and promotional communications so your gaming decisions stay financial, not incentive-driven.
Self-Exclusion
Request a 6-month to permanent account closure. Contact live chat to activate. No reopening until the exclusion period ends.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. The following warning signs are worth taking seriously. If you recognise several of them in your own behaviour, we strongly encourage you to use kiriya's self-exclusion tool or contact our support team immediately.
Chasing losses: You continue to place bets beyond your original budget in an attempt to recover money you have already lost. This is one of the most common and dangerous patterns in problem gambling.
Gambling with money you cannot afford to lose: You are using funds set aside for rent, food, bills, bKash transfers to family, or other essential expenses to fund your gambling activity.
Hiding gambling from family or friends: You feel the need to conceal how much time or money you spend on kiriya or other gambling platforms from people close to you.
Inability to stop or reduce play: You have tried to cut back on gambling but found yourself unable to do so despite multiple attempts, or you feel irritable and restless when not gambling.
Gambling to escape problems: You use gambling as a way to cope with stress, anxiety, loneliness, financial difficulties, or personal problems rather than as a form of entertainment.
Neglecting responsibilities: Gambling is causing you to neglect work, studies, family commitments, daily prayers, or other important parts of your life in Bangladesh.
Borrowing money to gamble: You have borrowed money from friends, family, or financial services in order to fund gambling, or you are considering doing so.
Quick Self-Assessment
Answer these questions honestly. If you answer "yes" to three or more, we recommend activating a time-out or speaking with our support team right away.
Think about your gambling behaviour over the past 30 days when answering each question below.
Have you spent more money gambling than you originally planned on more than one occasion?
Have you felt the urge to bet larger amounts of money to get the same level of excitement?
Have you returned to gambling the next day to try to win back money you lost?
Have you lied to a family member, friend, or colleague about how much time or money you spend on gambling?
Have you missed work, studies, or family obligations because of time spent gambling on kiriya or elsewhere?
Have you ever gambled with money that was designated for essential household expenses such as rent, food, or utility bills?
Have you felt anxious, irritable, or depressed when you tried to reduce or stop gambling?
kiriya's Responsible Gaming Commitments
Mandatory Age Verification
Every kiriya account undergoes age verification before any real-money deposit or withdrawal can be made. Players must confirm they are 21 years of age or older and provide valid government-issued identification. Accounts found to belong to underage players are closed immediately and any funds returned.
Proactive Monitoring
Our responsible gaming team monitors account activity for behavioural patterns associated with problem gambling — such as extended sessions, rapid loss chasing, and sudden large deposits. Where concerning patterns are identified, our team will proactively reach out to the player to offer support and information about available tools.
Staff Training
All kiriya customer support agents receive responsible gaming training. They are equipped to recognise the signs of distress in player communications and are trained to sensitively and non-judgementally direct players to the appropriate tools and external support resources.
No Gambling on Credit
kiriya does not offer credit facilities of any kind. Players can only wager funds that have been successfully deposited into their account. We do not extend loans, overdrafts, or deferred payment arrangements to fund gambling activity under any circumstances.
Responsible Marketing
kiriya does not market to known vulnerable players or to individuals who have self-excluded. Our promotional communications are designed to appeal to adult recreational gamblers and include responsible gaming reminders. We never use messaging that suggests gambling is a reliable way to make money or resolve financial difficulties.
Transparent Game Information
kiriya provides clear and accurate information about the house edge, return-to-player (RTP) percentages, and rules for all games offered on the platform — including slots from Pragmatic Play, NetEnt, and Microgaming; live casino games from Evolution Gaming and Ezugi; and crash games from Spribe. Informed players make better decisions.
Get Help Now
🆘 Concerned About Your Gambling?
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. kiriya's English-language support team is available 24 hours a day, 7 days a week. We can activate a time-out or self-exclusion on your account within minutes of your request — no questions asked, no judgment.
Contact us via live chat from within your kiriya account, or write to us at [email protected] (plain text — not a clickable link). Average live chat response time is under 3 minutes. For email enquiries, we aim to respond within 12 hours.
You may also ask our support team to permanently remove your account details from our marketing database and to apply a self-exclusion flag that prevents you from reopening an account in the future. We will honour all such requests without delay.
Remember: seeking help is a sign of strength, not weakness. Our team is here to support you, not to pressure you into continuing to play. Your wellbeing is more important to kiriya than any deposit.
Play Smart. Stay in Control.
Explore kiriya's full game library — cricket betting, slots, live casino, and more — with responsible gaming tools always within reach. 21+ only.